2007 Ford Escape
Mileage
114,182
Service Date
1/14/2025
Services Performed
- CUSTOMER REQUESTS THAT DIAGNOSTIC BE PERFORMED
- TECHNICIAN – Test drove vehicle, inspected operation & found; Vehicle drove well. – Inspected for dash/warning lights, found; None related. – Scanned computer control modules & found; No codes – Inspected & found; Under dash board on driverside and saw water drips on carpet close to firewall. Inspected under the dash with flash light and could see areas that show trails of water coming down along firewall. Also saw some firewall foam insulation had water drops on it. Suspect lower section of glue on windshield may not be adhering properly. Possible issue related to prior body damage at windshield area that caused seal to fail or faulty sealant. – Determined / Suspects; Water seepage happening at base of windshield area. – Recommends; Take to body shop or glass shop for evaluation. **Further Damage Possible** – Customer called back in, noted they had talked to a glass shop who stated there is an issue with cowling/plastic cover on this model of vehicle and recommended they take to the dealer related to this issue. – Hannah contacted body shop and inquired if they had seen similar issues. They noted they had not but found per google search and issues found on other cars, that some had this issue related to cowling drains being plugged. Recommended we verify cowling drain plugs were clear. – To aid in drying out water to prevent further damage technician suggests leaving doors on vehicle open with large box style fans running in and through front seat are to help dry out. Will need to block off door latch or disconnect battery to prevent battery from dying. This was done overnight on 1/8/25 and fans left on again over weekend, in shop. – Technician blew out all debris from area around cowling drain plug. Tested top of cowling drain plug for debris/clogging and found no obvious signs of drains being clogged. Poured one full large cup of water at each cowling drain plug area by windshield and found water poured straight down onto ground outside of vehicle, by wheel as it should. Found none of this water entered the vehicle. – Suspect issue is with windshield or body issues. – Recommend taking to windshield and/or body shop related to this water seepage issue. Also recommend parking where there will be no water infiltration until repairs have been made and also inserting dehumidifier products and continuing to run fans until interior is fully dry.
- TECHNICIAN INSPECTED AND FOUND: – LOF sticker shows next oil service is/was due at 119,126 miles. – Engine oil level & condition; Full. Good. – Front brake pads at approximately; 6mm. Front brake components have no visible lubrication present. Recommend replacing front brake pads and rotors and adding proper lubrication. ** Lack of lubrication can cause further damage and be a safety concern. – Rear brake pads at approximately; 10mm. Rear brake components have no visible lubrication present. Recommend removing components and adding lubrication as these components are fairly new. **Lack of lubrication can cause further damage and be a safety concern. – Inspected for dash/warning lights, found; Maintenance due light on. – Scanned computer control module and found; No codes. – Engine air filter charred black / L3. Recommend replacing air filter. – Both inner tie rod ends in steering rack have too much play / L3 – L4. Recommend replacing all inner and outer tie rod ends then sending out for necessary alignment. ***Safety and Further Damage Concern***
- Technician removed air filter, cleaned out housing. Installed new air filter. Test drove. Verified repair.
- Technician removed front wheels, unbolted calipers, cleaned, lubricated, and reinstalled caliper pins. Removed and replaced front brake pads and rotors, with lubricated backing plates. Reassembled all components. Reinstalled all wheels, torqued all lug nuts. Road tested. Verified repair.
- Technician removed both rear wheels, brake calipers, lubed backing plates and sliding surfaces
Michael F. gave our service a 5 star review on 1/14/2025